Viceversa Psychology understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Viceversa Psychology Ltd.
Limited Company registered in England and Wales under company number 0807786
Registered address: flat 4, sibley court, 7 beckenham grove, BR20NA
Email address: email@example.com.
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
(a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
(b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
(c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
(d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
(e) The right to restrict (i.e. prevent) the processing of your personal data.
(f) The right to object to us using your personal data for a particular purpose or purposes.
(g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract.
(h) Rights not to be subject to automated decision-making and profiling. Part 6 explains more about how we use your personal data.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We collect some or all of the following personal data upon the legal basis of “legitimate Interests” for the purposes of healthcare, as per GDPR regulations:
- Date of birth;
- Email address;
- Telephone number;
- GP contact details
- Payment information;
- Third party referral;
- Significant physical and psychological health details;
- Personal sensitive information about your life;
- Notes from each session we have with you;
- Email and mobile messages from or to you about your case;
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data. Your personal data will be used for the following purposes:
- Protect vital interests
- Your personal details are required in order for us to enter into a contract with you.
- Provision of health care treatment
- Personalising and tailoring our therapeutic protocols for you.
- Communicating with you. This may include responding to emails, texts or calls from you.
- Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time)
We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Your information is stored anonymously, under lock or key or password protected document.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:
- Any written notes from sessions are deleted/ shredded straight after the therapeutic work with you has ended.
- Any electronic notes/reports will be kept for 6 years at which point will be deleted.
8. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following important exceptions:
a) In some limited circumstances, we may be legally required to share certain personal data if you are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
(b) if it is in the public interest to do so.this means that disclosing information might be necessary to prevent a serious crime or serious harm.
If any of your personal data is required by a third party, like your GP or your medical insurance or any other health professional involved in your care we will take steps to ensure that you consent to this and that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How to complain?
You have the right to complain if you are unhappy about any of the above by contacting the Information Commissioners Officer here: https://ico.org.uk/concerns/ although we trust that you will try and discuss this with us in the first instance.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Dr Matina Sotrilli:
13. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website.